PRIVACY POLICY

Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By engaging with the Website and the Platform, you acknowledge you have read and understood this Privacy Policy. Data protection laws require companies to describe their role and responsibility when handling personal information.

Who We Are

Our website address is: www.cafecult.ie

We operate from Mullingar, County Westmeath.

What We Collect

We collect and process the following personal information from you:

Information You Give To Us

In order to run the store and facilitate orders and deliveries, we store the following information in the back end of our website:

  • Your Name
  • Your Email
  • Your Phone Number
  • Your Address
  • Your Order History

Information We Collect Automatically

We automatically collect information from you each time you visit our site. This includes technical information, details about your visit, and activity on our site, such as anonymized statistics of session length, page response times, and download errors. This information is anonymized and shared with Google Analytics to help us improve your experience.

We also collect data, like the length of time since your last visit, to optimize your experience.

COMMENTS

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.

MEDIA

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images. All uploaded files are usually publicly accessible.

CONTACT FORMS

When you submit messages via our contact forms, we save your email, name, and message. If you’d like us to delete correspondence, please get in touch through the form below.

COOKIES

If you leave a comment on our site, you may opt-in to save your name, email address, and website in cookies. These are for your convenience so that you don’t have to fill in your details again when leaving another comment. These cookies last for one year.

If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

ANALYTICS

We use a third party (Google Analytics) to optimize customer experience on the website. This data is anonymized and stored on Google’s servers.

WHO WE SHARE YOUR DATA WITH

Your data is acted on, but not stored by, the WooCommerce Plugin Directory and the Yith Themes plugin package. Visitor comments may be checked through an automated spam detection service.

HOW LONG WE STORE YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely to allow us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If your account becomes inactive, we will store your account data for six years. If you make an incomplete order, we will retain the order data for one month. Completed order data will be stored for six years to ensure the best experience for our customers.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you, including any data you’ve provided to us. You can also request that we erase any personal data we hold about you, excluding data we are required to keep for administrative, legal, or security purposes. To delete your data, please contact us through the form below.

WHAT WE COLLECT AND STORE

While you visit our site, we’ll track:

  • Products you’ve viewed: to show you products you’ve recently viewed
  • Location, IP address, and browser type: to estimate taxes and shipping
  • Shipping address: so we can estimate shipping and send you your order

We’ll also use cookies to keep track of cart contents while you’re browsing. When you purchase from us, we’ll ask you to provide information such as your name, billing address, shipping address, email, phone number, payment details, and optional account information like username and password. We use this information for:

  • Sending you account and order information
  • Responding to requests, including refunds and complaints
  • Processing payments and preventing fraud
  • Setting up your account for our store
  • Complying with legal obligations like calculating taxes
  • Improving our store offerings
  • Sending you marketing messages if you opt-in

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

WHO ON OUR TEAM HAS ACCESS

Members of our team have access to the information you provide. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased, and where it should be sent
  • Customer information like your name, email address, and billing and shipping details

Our team uses this information to fulfill orders, process refunds, and support you.

PAYMENT PROCESSING

We accept payments through Stripe and PayPal. When processing payments, some of your data will be passed to these parties, including purchase totals and billing information.

Please see the PayPal Privacy Policy and the Stripe Privacy Policy for more details.

REQUESTING YOUR DATA

If you would like a copy of your data or to request the erasure of any data we have stored on you, please contact us through the form below.